Terms of Service

Last updated: November 11, 2026

These terms are an agreement between you and [COMPANY LEGAL NAME] (“we”, “us”) for using Ntchinda, including its messaging, calls, stories, shops and Discover. By creating an account or using Ntchinda, you agree to these terms and to our Privacy & Security Policy. If you don’t agree, please don’t use Ntchinda.

1. Who can use Ntchinda

• You must be at least 13 years old, or the minimum age in your country if it is higher, and able to agree to these terms.
• You must give accurate sign-in details and keep your phone, password and backup password safe. You are responsible for what happens on your account.
• You may not use Ntchinda if we have previously removed you, or if the law forbids it.

2. Your content

You own what you send and post. You give us only the permission we need to store, transmit and display it in order to run Ntchinda. For end-to-end encrypted content, we cannot read it — we just pass along and store the encrypted data.

Shop listings, products, prices and photos are public to everyone on Ntchinda. You give us permission to show them in your shop, in Discover, and when people share them.

You are responsible for your content and for having the right to share it.

3. Acceptable use

You agree not to use Ntchinda to:

• break the law, or help anyone else do so;
• harass, threaten, bully, stalk, or intimidate anyone, or encourage violence or self-harm;
• share child sexual abuse material or sexualise minors in any way — we report this to the authorities;
• share other people’s private information or intimate images without their consent;
• send spam, scams, phishing, malware, or chain messages, or create accounts in bulk;
• pretend to be another person or business, or mislead people about who you are;
• infringe someone else’s copyright, trademark or other rights;
• try to break, overload, reverse-engineer, scrape, or get around Ntchinda’s security, encryption or limits, or access accounts that aren’t yours.

4. Shops, products and buying

• Anyone can open a free shop. Shop owners must give accurate information about themselves, their products and prices, and follow all laws that apply to what they sell (including consumer, tax and licensing rules).
• You may not list illegal, dangerous, counterfeit, stolen or adult products or services, weapons, drugs, or anything that breaks these terms.
• Ntchinda does not handle payments, deliveries or refunds. Any purchase is an agreement only between the buyer and the shop. We are not a party to it and are not responsible for products, quality, delivery or payment disputes.
• Agree how to pay in the chat, and only pay people you trust. Be careful with requests to pay in advance, and report suspicious shops.
• We may hide or remove shops and products that break these terms or that people report as harmful.

5. Safety, reports and enforcement

You can block people and report people, shops or content. Because messages are end-to-end encrypted, we can only review what you choose to include in a report.

We may warn you, limit features, hide content, or suspend or close your account if you break these terms, if the law requires it, or to protect people from harm. Where reasonable, we will tell you why and let you ask us to review the decision.

6. Encryption and your responsibility

• Your private keys stay on your phone. If you lose your phone and have no backup, or forget your backup password, we cannot recover your messages.
• Compare security codes with contacts when privacy matters to you, and pay attention to key-change warnings.
• You may need to follow export or encryption laws in your country when using Ntchinda.

7. Ntchinda itself

• Ntchinda, its name, logo, design and software belong to us and our licensors. We give you a personal, non-transferable licence to use the app as intended.
• We may change, add or remove features, and we may stop offering Ntchinda. If we plan to shut it down, we will give you reasonable notice so you can download your data.
• Ntchinda is free. If we introduce paid features, we will tell you the price and terms first.

8. Disclaimers

We work hard to keep Ntchinda available and secure, but it is provided “as is” and “as available”. We do not promise it will always work without interruption or errors, or that messages will always be delivered. Do not rely on Ntchinda for emergencies — contact emergency services directly.

Nothing in these terms limits rights you have under consumer laws that cannot be changed by agreement.

9. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental or consequential losses, lost profits or lost data, or for the content or actions of other users or shops, including purchases between users. Our total liability for any claim relating to Ntchinda is limited to the greater of [AMOUNT, e.g. US$100] or the amount you paid us in the 12 months before the claim.

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law.

10. Ending your use

You can stop using Ntchinda and delete your account at any time in Settings → Account → Delete account. Sections of these terms that by their nature should continue (such as content you made public, disclaimers and limitation of liability) continue after your account ends.

11. Disputes and the law that applies

These terms are governed by the laws of [COUNTRY / STATE]. Disputes will be handled by the courts of [CITY, COUNTRY], unless the law of the country where you live gives you the right to bring claims there.

Before starting a formal dispute, please contact us at privacy@ntchinda.com so we can try to solve it.

12. Changes to these terms

We may update these terms. If changes are important, we will tell you in the app at least [30] days before they take effect. If you keep using Ntchinda after that, you accept the new terms.

13. Contact

[COMPANY LEGAL NAME], [ADDRESS]. Email: privacy@ntchinda.com. Website: www.ntchinda.com.